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ZEUS MINING
CRYPTO MINING PRO

Why is the status of the Antminer ASIC chip displayed as X?

Fault: After running for a period of time, the hash board chip is missing or the ASIC chip status shows X.

For example, a working D3 hash board has 60 ASIC chips. The following figure shows that hash board No. 1 is missing chip, No. 2 is normal, and No. 3 shows X.

ASIC statu

Troubleshooting steps:

1. Replace with a well-known PSU for testing.

2. Confirm that the miner is well-grounded.

3. Confirm the network is normal.

1 Network => 2 Diagnosis => 3 Enter the pool layer => 4 Ping => 5 Check the result

confirm the networkPacket loss rate: 0% is normal.

Delay: The average delay is less than 100ms, and the deviation between the maximum delay and the average delay is not large, which is normal. (Take Antpool as an example: ping stratum.antpool.com)

4. Confirm that the miner is operating in a normal temperature environment and there is no dust accumulation or other debris attached.

How to clean and dust the Antminer? 

5. If none of the above steps solve the problem, please send the device to the repair center for repair.

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About products purchase, please contact our sales manager:
faye@zeusbtc.com

About miner repair and after-sale issues, please contact the repair manager email:
repair@zeusbtc.com

For business cooperation, please contact:
cooperate@zeusbtc.com

COMPLAINTS & SUGGESTIONS
If you have any dissatisfaction during the transaction or have valuable suggestions for us, please contact us via this email address:
service@zeusbtc.com
Qingming Festival Holiday Notice

Dear Customers,
Hello, April 4, 5 and 6, 2025 (GMT+8) are the traditional Chinese festivals - Qingming Festival. Our company will suspend shipments during these 3 days and resume shipments on April 7 (GMT+8). We are deeply sorry for the inconvenience. Thank you for your understanding and support.
Best wishes,
ZEUS MINING CO., LTD


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Attention!

Recently, many companies claiming to be mining companies imitate us and say that they are related to us, or that they are our branch companies, which has caused customers to be deceived. Please be careful not to believe any impostors, please check our correct contact information and beware of being deceived getting scammed, and losing money.
please check our right contact way: Here

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Customer Service
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