FAQ

1. Go to the Sign up page to register an account, or use a Google account to log in to the website.

2. After logging in successfully, click "Place new order" to enter the ASIC Miner Repair page, select products and add them to the shopping cart.

Click "+Add to cart" to add the products;

Search for the products you are interested in, enter the details page, select the specification (if any) and quantity, and then add them to the shopping cart.

3. Enter the "My cart" page. As shown in the picture, you can add more products, fill in the discount code (if any), select the gifts and payment method, etc.

4. Fill in the detailed consignee information. Products that have not been selected for checkout will remain in your shopping cart for you to place new orders. When you purchase products again, you can choose the address you reserved before or change it to a new delivery address.

If the delivery address is an EU country, you need to fill in the tax No. or ID No.; at the same time, you can also fill in the Customs price, Cargo insurance, and Shipping mode.

You can fill in more remarks in the message box, such as specifications, transportation requirements, etc.

Once completed, submit the order.

5. The shipping fee is being calculated for the submitted order. Please refresh the "My Order" page in time to view the updated total price of the order. If there is no update for a long time, please contact the sales manager.

6. Make payment according to the updated content prompts on the "My Order" page, and upload the payment voucher in a timely manner after completing the payment. Warm reminder: If you choose BTC, LTC and ETH payment methods, the amount payable will be updated every 10 minutes, please pay the latest amount.

7. Wait for confirmation of payment voucher.

8. After confirmation, warehouse personnel prepare the products and package them for shipment.

9. When it shows that the goods have been shipped, you can check the logistics information on the "My Order" page.

10. After receiving the products, click to confirm receipt on the "My Order" page, and the order is now completed.

11. You can click "View the PI" to download or print the Proforma Invoice (PI).

12. When you order products again, log in to your account, and then click My cart or Place new order on the "My Order" page to start the ordering journey.

On "my order" page. you can see the order's status and the prices. if you wanna cancle the order. you can click "cancle this order".

If you want to check your order deteils please click the " view the PI".

For more questions, please contact customer service via WhatsApp at +8618623251355.

1. Select the products and payment method (supported USDT/ BTC/ USDC/ Paypal/ Wire Transfer/ ETH/ LTC) on the "My Cart" page, select or change the delivery address, then submit the order.

2.The submitted order is in the state of calculating freight on the "My Order" page.

3. Refresh the "My Orders" page promptly to view the total order amount and related payment information.

4. Make payment according to the updated content prompts on the "My Order" page, and upload the payment voucher in a timely manner after completing the payment.

5. Wait for confirmation of payment voucher.

6. After the confirmation is passed and the payment is successful, the status of the "My Order" page changes to "Ready to Ship".

About After-sales Support:

1. For product quality after-sales support, please contact WhatsApp +8618623251355.

2. For ASIC miner repair and product usage technical support, please contact WhatsApp +8619123969124.

About After-Sale Services:

1. For the order of shipping wrong goods, we will reissue the correct goods;

2. For the order of omission goods, we will reissue the omission goods;

3. For goods damaged during transportation, we will reissue the damaged goods;

4. If the general products (excluding miner, PSU, hash board, etc.) are damaged itself, we will reissue the goods; if the miner, PSU or hash board are damaged, we will arrange for repairs at the nearest repair center.

About after-sales time

1. For general goods, we will confirm the problem and inform the customer of the specific solution within 1 day, and then reissue the goods within 2 days;

2. If the miner, or hash board, or PSU, etc. is damaged, we will inform the customer within 2 days to send the damaged product to the nearest repair center for repair. The specific repair time shall be discussed according to the damage of the product. If the product cannot be repaired at all, we will reissue the goods.

Attention: when we do after-sales processing, we will judge the correctness of the product based on the photos and videos that the goods are packed out of the warehouse, and identify the anti-tampering mark affixed on the product.

• When we shipped your package. you can see the tracking No. in "My orders" page. 

• If no tracking number is displayed, your package has not been shipped. After you orderd, we usually ship out your goods within 1 ~ 2 days. 

• After 4 days, if the "My Orders" page still has not updated the tracking number, please contact us on WhatsApp (+8618623251355) for support.

We have a complete after-sales service. Under our terms, We support the returns service and Warranty. For detailed terms, please refer to the Terms of Service.

1. If your country/region prohibits virtual currency related products, please inform us in advance. We will modify the name of the goods so that you can clear customs smoothly;

2. For the declared price, if you have any request, please let us know via WhatsApp in time.

3. When the logistics information shows "customs clearance" related information, please contact the shipping company you choose in time, and provide them with correct personal receiving information, or pay customs duties, so as to complete customs clearance quickly. ZEUS MINING is not responsible for the customs clearance of the shipping company.

Submit customs clearance information:

Pay duties or taxes:

Please click on the logistics company of your choice below and enter the tracking number to quickly check the logistics information.

DHL Logistics Company

UPS Worldwide Expedited 

FEDEX Logistics Company

Iran BRE line

United Arab Emirates BRE line

Russia line

4. Notice: ZEUS MINING will not be responsible for any storage or freight charges caused by your failure to clear the customs in time.

• After completing the payment and confirming the order, for general products in warehouse, we will ship out the goods in time within 1-2 days; for general products that are sold out and need to be replenished, we will ship the goods out within 3-4 days at the latest.

• For products that need to be tested (such as miners, hash boards, etc.), the test time is 2 days, and the delivery will be arranged immediately after the test is completed; if the order is large, the test time will be extended, but it will be arranged as soon as possible library.

• When we shipped your package. you can see the tracking No. in "My orders" page. 

• We support shipments to any country in the world. Include Iran, North Korea, Pakistan etc.

• Generally, the delivery time is within 2-4 days. The arrival time depends on the shipping method and logistics company..

• Generally, we will first adopt air transportation. But we will adopt other transportation methods when air transport regulations do not allow.

• Bulk orders customers mean a single order exceeding 50,000 US dollars.

• For this customers, we support the sea, land, and air transportation. We support L/C(letter of credit), T/T(telegraphic transfer), D/P(documents against payment), and other payment methods.

In order to answer the friends' inquiries and questions more quickly, Zeus Mining has updated the online chat system. The steps to use this function are as follows:

1. Log in to your account. You can find the customer service icon on the right side of the page, or on the order page and any product page.

2. Click the icon to enter the online chat box.

For the first time, you will directly enter the Robot dialog box, where you can choose different customer service to consult according to your needs (order processing, logistics information, or technical support).

3. In each customer service box, you can choose to send orders, pictures, files, videos, and links;

The icons in the bellow picture are from left to right:

(1) Send order

(2) Send picture

(3) Send file and video

(4) Send link

4. Enter the online chat on the order page, click the button shown in the picture, you can directly send the product link.

How to use the Product Coupon?

1. Log in to your account on the login page (Or use the Google account).

2. Enter the My orders page. You can choose "Place new order" or enter the "My cart" page.

3. Add the products you want to purchase. After completion, click the shopping cart icon to enter the My cart page.

4. Click the "Select Coupon" dropdown box and select the coupon you want to use. Then the total amount will be automatically calculated as the discounted price.

5. If there is no coupon, enter the Discount Code here. The total amount will also be automatically calculated as the discounted price.

6. Of course, you can also click "Add more products" to add other products.

7. Finally, select the payment method and shipping address, and complete other information (if any). After completion, submit the order.

Warm reminder:

1. Coupons cannot be used in combination, only one coupon can be used per order.

2. Coupons must be used within the validity period and will automatically become invalid after the expiration date.

3. The coupon can be used on eligible purchases, but not on buying ASIC miners.

4. If an order using a coupon is refunded, the coupon will not be returned.

1.Click Login/Register to enter the "My Order" page.

2. Click "Repair Center" on the "My Order" page to enter the creation page.

3. Fill in the relevant information of your repair center and click Submit.

4. The submitted application is in a state of waiting for review, and the review time is 1 to 3 working days.

5. After passing the review, you can view the repair center you created on the "Repair Center" page, at the same time, it will be displayed at the bottom of the "ASIC Miner Repair" page.