How to troubleshoot quickly when the miner is offline?

Many miners will encounter the situation that the miner is offline during the mining process, and there are not many reasons for the miner to be offline. Therefore, according to why the miner dropped, we divided it into physical problems and software problems.

Physical problems

1. Power failure

Note: Abnormal power failure may cause system file damage. If the equipment is expensive, it is recommended to purchase UPS.

Detection method: If all electrical appliances are turned off, there must be a power outage.

2. The network cable is damaged

Note: This specifically refers to the network cable connecting the router to the mining machine; if the network cable between the optical modem and the router fails, the router's WIFI cannot access the Internet.

net cable 

Detection method:

a. Enter the router backstage to see if the device is online. If there is no miner IP online, it may be a network cable problem;

router backstage 

b. Observe the network port lights of the miner. There are two network port lights: the connection indicator (steady on) and the transmission indicator (flashing). If the connection indicator does not light, there is a problem with the network cable.

the network portlights of the miner 

Software problem.

1. The system hard disk of the miner is damaged

Note: If the system hard disk is damaged, the miner will not work normally.

The system hard disk of the miner 

Detection method:  Connect the miner to the monitor to see if the QR code is displayed normally. If the system prompts "insert boot media in select" when booting, the hard disk is damaged.

2. The network card of the miner is damaged.

Note: If the network card is damaged, the miner cannot connect to the network.

Detection method: If there is no problem with the router, observe the connection indicator of the miner. If the connection indicator is red, it means that there is a problem with the network card.

3. Other hardware problems of the miner cause it to fail to boot.

Detection method: the screen is black when booting, and nothing is on.

Sort out possible software problems

a. The router system error description: some poor routing will cause problems.

router system backstage 

Detection method: disconnect and restart.

b. Description of dialing failure: If it is a router or optical modem dialing, refer to the previous one; if it is a miner dialing, restart the miner.

c. Unable to map to the public network. Description: Generally, it is the operator’s problem. The miner connects the keyboard and enters ALT+F4 (virtual miner ALT+→) to enter the speed measurement page, and observe whether the red box in the figure below is fail.

miner network speed measurement page 

Solution: Call the network operator and ask to refresh the background.

4. Polar OS error description: Generally, it is caused by abnormal power failure.

Detection method: The miner connects to the keyboard and enters ALT+F1 (the virtual miner does not support it temporarily) to view the log. If you cannot read it, you can submit it to a volunteer or official customer service for inquiries.

Other possible problems

a. Broadband arrears.

b. Local collective disconnection.

c. Optical fiber damage.

0
About products purchase, please contact our sales manager:
[email protected]

About miner repair and after-sale issues, please contact the repair manager email:
[email protected]

For business cooperation, please contact:
[email protected]

COMPLAINTS & SUGGESTIONS
If you have any dissatisfaction during the transaction or have valuable suggestions for us, please contact us via this email address:
[email protected]
Announcement

Dear Customer

Hello, our website has just recovered from a serious hacking attack. If you find that your order or login account has been lost, please don't panic. Please re-register again. Customers who have not paid, please place an order again. Customers who have paid, please wait for our delivery (we have saved your order information), and you will receive the goods in time.
Data loss time: 10.9.2021-10.21.2021
We apologize for the inconvenience. Thank you again for your trust and support.

Best Regards,
ZEUS MINING


CLOSE
Here is a list of scammers who scamming our customers, if you are chatting with them, please stop chat and let us know immediately:
Telegram:
@Zeusminingcrypto
@ZEUSMININGCRYPTOOFFICIAL
@bearacong

The scammers will change the accounts when they know they are exposed. So please be sure we only have these legal contact accounts which this page: https://www.zeusbtc.com/Contact-us.asp

CLOSE